What consumers REALLY say about AI in customer service

Everyone in customer experience is talking about AI's potential to lower costs and speed outcomes. But what do consumers say, and how do they think AI will affect their lives?

Download this report and learn how customers think and feel about AI in customer service.

We asked 600 consumers for their thoughts, including questions like:

How do they think AI will make lives better or worse? Or worse?
How does past experience with AI affect their perceptions?
Are they satisfied with today’s AI chatbots?
What AI applications are most exciting to customers?
How do they think AI will affect society?

Learn what customers want and create a better AI customer service strategy.