Extreme weather and the insurance industry

We conducted a consumer survey on how extreme weather events are impacting home, auto, and property insurance customers. Download the survey results to learn more.

Here's what we aimed to find out:

  • Has extreme weather made insurance, coverages, and the quality of insurance more important or top-of-mind?
  • How important is digital customer service/self-service in setting perceptions about insurance provider quality?
  • How does the quality of insurers' digital customer service to that of a contact center experience?


say extreme weather has made them more concerned about how much coverage they have


are more likely to choose a more expensive insurance company if better customer service is offered


rate digital customer service tools as an integral part to providing great customer service in insurance