Consumer Insights Reveal the Power of Digital Micro Apps

CX and customer support teams must constantly look for ways to streamline customer service experiences. Many are exploring digital micro apps to give customers new self-service options for answering questions and solving challenges. 

Download our latest research results to discover customer reactions and preferences for digital micro apps, including:

  • Why many consumers won’t use customer portals and full-featured mobile apps
  • How they react to digital micro app service experiences
  • The 'whys' behind their reactions to digital micro apps
  • How micro apps impact customer interest in proactive service
Are digital micro apps right for your business? Get the insights you need to decide.

Using digital micro apps for proactive service and
support has very strong appeal

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