Credit union perceptions & digital maturity

Credit unions have always led the financial services industry for in-person customer service. But how do customers feel about digital customer service from credit unions? Callvu commissioned a major consumer survey to find out.

Download the survey results and learn:

  • How important is the quality of digital customer service for satisfying customers/members?
  • How does credit union digital CX compare to small, medium, and large banks?
  • Which easy-to-execute digital experience types do your customers want most?

80% of your customers prefer to bank digitally. Download this study to learn how to maximize satisfaction with your digital banking options.


rated credit unions 4 times higher on "most caring" than national banks


prefer digital banking options to in-person or phone-based interactions


rated credit unions as having the best interest rates

A graph showing consumers prefer digital banking versus in-person banking