Customer attitudes about AI customer service are changing. Here's how.

Learn how consumer perceptions of AI customer service tools have changed in 2024. Download the results of our latest AI in customer service survey and learn:

• How many people are trying and using these tools?
• What do they think of the quality of these experiences?
• Does experience with these tools help or hurt perception ratings?
• When and why would they choose AI over waiting for a live agent?

See an example chart from the report below.