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How will customers feel about AI in your customer service?

Many companies are rushing to offer AI assistants and other AI-powered tools in their customer service. But are consumers ready? What do they think about AI?

Download the study that collected the opinions of 594 consumers nationwide and learn:

  • What do they know about AI?
  • Do they think it will make life better or worse?
  • How do they feel about AI assistants like chatbots?
  • What are they looking forward to with AI?
  • What are they dreading about AI?
  • What AI capabilities are they most interested in?

See a sample of the study below.

Agent vs bot
AI Research Chart