How will customers feel about AI in your customer service?

Many companies are rushing to offer AI assistants and other AI-powered tools in their customer service. But are consumers ready? What do they think about AI?

Download the study that collected the opinions of 594 consumers nationwide and learn:

What do they know about AI?
Do they think it will make life better or worse?
How do they feel about AI assistants like chatbots?
What are they looking forward to with AI?
What are they dreading about AI?
What AI capabilities are they most interested in?

See a sample of the study below.

Agent vs bot

AI Research Chart